Wednesday, May 25, 2011

Topshop gives customers a new reason to visit


In the ever demanding retail landscape to stay current and relevant, Topshop have again demonstrated their chameleon like ability to move with the times. This week launching a 'secret' in-store pop-up shop. Topshop’s Oxford Circus and New York stores have both adopted the strategy to offer specially-designed boutique and quirky collaboration pieces.

The Topshop Secret Store, thought to be a first for a high street chain, will be hidden inside the two shops so customers can discover the “secret” doorway by chance. It will be marked by a florist in the corner of each store.

The Secret Stores, which will be open for two weeks from Thursday (May 26), aim to offer customers unique pieces from designers including London-based milliner Nasir Mazhar, womenswear designer Ann-Sofie Back, and New York-based jewellery designer Pamela Love. Select pieces will be available online.

The 'secret' in-store pop up is a great initiative on Topshop's part to start customers talking about their brand. Already boasting an in-store nail bar, a personal stylist service, a lolly store and comfy couches, this new innovation proves that Topshop really understand their customers. They acknowledge that in a digital landscape they have to give people a reason to come and visit their bricks and mortar stores. Give them an experience that they can in turn tell their friends. Something I call 'why buy?' and Topshop do it very well.

Inspired by retail week

Tuesday, May 24, 2011

Summer in Manchester

As Australia heads into winter, retailers and their ad agencies are undoubtably working on the next summer campaign and dare I say it, planning Christmas. A good time therefore to look to our northern hemisphere comrades and take a look at some of the UK's summer campaigns in Manchester.

Primark, Market Street


On a grey day in the heart of Manchester, Primark shone out as the retailer banking everything on summer. Each of its many windows had been themed to encourage Costa del Ship Canal shoppers that now would be the right time to make a budget seasonal purchase.

Messages such as ‘10 of the best sandals’, ‘Fits me to a T’ and ‘Beautiful on the beach’ seemed to be working in spite of the weather and there was nothing complex about the window displays that had been installed. Generally, this was nothing more than torsos on poles to which shorts, short-sleeve shirts and crop tops had been applied.


It was doing the trick, however, and, as usual, the area beyond the main entrance was filled with people clutching multiple Primark bags.

Ted Baker, The Trafford Centre


The thing many shoppers like about Ted Baker is its windows, which usually combine wit with a seasonal theme. The store in The Trafford Centre proved no exception, with a display featuring 3D animated, cartoon-style bees buzzing around, backed by the message ‘Let’s get ready to bumble’.

Whatever your thoughts on the quality of the pun, there was no denying that shoppers were stopping to inspect what had been done and the usual artfully contrived mish-mash of store design tropes awaited those who ventured inside.


This, along with Primark, was among the most obviously summer-themed stores in Manchester and, given the complexity of what has been done in Ted Baker, it seems reasonable to suppose that this scheme will remain in place for much of the summer.

Selfridges, Exchange Square and The Trafford Centre


Selfridges’ two Mancunian outposts are warning shoppers about the dangers of overfishing at the moment – just like the London store, where the campaign was launched by Prince Charles last week. In the two stores, ‘Project Ocean’ consists for the most part of cardboard cut-out fish, accompanied by messages suspended from the ceiling.

It is hard to miss the initiative. In The Trafford Centre, for instance, the fishes are positioned at the non-mall entrance and upstairs where the store provides ingress to the mall’s upper level.

But it feels curious in light of the fact that, as well as the fishes that can be viewed in the food halls, they have also been positioned above sundry garment areas at the top of escalators. Presumably, the notion is that even if a visit to the food hall is not on the cards, the visitor will still be made aware of what is happening in our oceans.


Project Ocean involves Selfridges teaming up with more than 20 environmental and conservation groups and runs until June 12.

Jack Wills, King Street


Given university outfitters Jack Wills’ penchant for quaint cathedral cities that have an ancient institution attached, you might not have expected to find a branch in Manchester. That said, this store is located just off St Ann’s Square in the historic heart of the city.

A strapline across the lower part of one of the windows reads ‘Summer term now in stock’ – all well and good and exactly the sort of messaging you would expect of a store premised on the notion of being governed by the vagaries of our better higher education establishments. Yet the visual merchandising team seemed to have overlooked the fact that, when visiting, the royal wedding had taken place two weeks before.

This meant that a crown and the words ‘Wills & Kate: Get your exclusive mug in store’, were still on view. Whether the choice to leave this in the window was laziness, or the effect of having bought a few too many exclusive mugs, was anybody’s guess.

The Manchester Store, The Trafford Centre


You have to admire this shop if only for the way that it pokes fun at the nearby Apple Store with a distinctly white, minimalist fit-out and T-shirts that include a black number with a plain white font bearing the legend: ‘iManc’. You could be forgiven for thinking that the bulk of the shoppers walking around The Trafford Centre might actually be from Manchester and therefore having a store dedicated to the city in which they live might spell tough trading.


That said the sense of civic pride plays second fiddle to a feeling that here is a store that offers a bit of fun that happens to be about the city. It has been in this unit for a little over a year and even the shop assistant admitted to having purchased an ‘iManc’ T-shirt. Surprisingly, it’s actually quite hard to walk past this one without taking at least a look through the door. A white ceiling raft, backed by a plain black ceiling void and plain wood flooring equates to souvenirs for the design-conscious. Good for summer stock too.

John Ryan for Retail Week

Wednesday, May 18, 2011

Is Apple updating its stores to Apple 2.0?


Apple is reportedly preparing a major makeover of its iconic retail stores to celebrate the tenth anniversary of its retail operation.

On Tuesday, rumors quickly spread that the company is preparing a mystery launch this weekend. At the time, Boy Genius Report speculated that Apple could be launching an NFC-based point-of-sale system. At the very least, lots of secret meetings have supposedly taken place for the mystery launch.

Now it looks like the mystery launch could be a total reinvention of the Apple retail environment. According to multiple publications, the technology titan intends to roll out a new type of store known internally as “Apple Store 2.0.”

According to 9to5Mac‘s source, Apple will be revamping its personal setup service by launching a new area of the store called “Startup Sessions,” dedicated to getting people up-and-running with their new devices. Apple is also apparently getting rid of its paper signs and replacing them with interactive iPad displays and even installing “huge” monitors and sound systems in some retail locations.

There’s more, though. AppleInsider reports that the company will train its employees on how to use iPads for its retail operation. It’s not exactly known what Apple store employees will use the iPads for, but likely it would be for product demos and authorizing purchases, the latter of which is currently done on the iPhone.

In any case, it looks like an Apple Store reinvention is afoot. Don’t be surprised if your local store looks a lot more high tech when you walk in on Sunday.

Ben Parr on Mashable

Monday, May 9, 2011

Holograms in retail

What once started as Sci-fi make believe in Star Wars movies has now become a main stream advertising medium. Holograms are popping up everywhere from retail store windows to fashion shows and even POS, causing quite a stir. In the last few years I've seen holographic ladies getting changed in store windows after hours to live models interacting with a realtime hologram shapes.

However they're still largely being used for their novelty value without any real relevance to the brand (happy to be proven wrong here if anyone has any examples).

Here are just a few examples from an Australian company called Cheoptics Holograms:

Ecco footwear, Copenhagen airport

ECCO Cheoptics Model 300 from viZoo on Vimeo.



Lexus window display

Lexus Free Format from viZoo on Vimeo.



Chanel, Paris

Exclusive custom install in Paris from viZoo on Vimeo.

Dealies cuts through the clutter of group buying sites


With so many different online group buying sites now knocking down our doors, it can get confusing as to who offers what. Your Scoopons get confused with your Groupons, your Daily Deals with your Facebook Deals and before you know it you know it you’ve been FaceScooped.

Thankfully however there is a new delivery into the Australian market from Berlin that goes by the name of Dealies. Dealies is an aggregator of every local group buying site and allows you to compare each deal by city, type of group buying deal, group buying company or how much you want to pay. The browsing is set up so that you can sort results in your city by price, discount or time left.



With over 20 sites all feeding into it, Dealies is already the one stop shop for group buying. All in all a pretty handy tool to cut through the clutter and deluge of daily deal eDM’s.

Dealies.com.au

Thursday, May 5, 2011

Google's new shopping site



Google has launched its Google Shopping product search engine in Australia.

The platform allows consumers to search for product information online, compare prices and a retailer to purchase the product. It also houses product reviews.

Retailers can sign up to Google Shopping for free by submitting a catalogue of their products to the Google Merchant Center.

Super Retail Group has become a foundation retailer on the Google Product Search platform.

Each of the Group’s four brands, Supercheap Auto, BCF, Goldcross Cycles and Ray’s Outdoors will engage with the service.

Peter Birtles, MD and CEO of Super Retail Group said Google Product Search will enable each of the Group’s brands to reach qualified shoppers precisely when they are searching on Google for items to buy, and offer them products and deals relevant to their needs and budget.

“Australian shoppers will have access to the complete range of products currently available online at the Group’s existing ecommerce sites, and by using Google Product Search can now refine their search to yield only those products relevant to specifically defined criteria,” he said.

By Inside Retailing

Like My Ride



Toyota Australia recently launched a social media campaign in support for the FJ Cruiser. The idea is a simple one, for every "Like" the brand receives on it's Facebook page, the total price of the vehicle will decrease by $5 for the eventual winner. Over and above the discounts, the brand will also throw in extra value-add items to entice potential purchasers even more.

The overall winner of the competition, out of all those who participated on Facebook will stand a chance of buying the vehicle at a maximum $20000 discount.

Tissot Augmented Reality Window at Harrods



Tissot has partnered with Harrod's by installaing an interactive window display that enables consumers to virtually ‘try on’ watches from both the Ladies and T-Touch men’s collection, complete with a fully interactive touch screen that allows potential customers to experience the wider Tissot range range in an innovative and fresh way.
Whilst the idea and execution is no doubt highly engaging and interactive, the paper wristbands do somewhat detract from the premium nature of the watch brand, in my opinion...

Below is a video showcasing the many positive responses from potential purchasers, so perhaps my opinion doesn't matter much, in this instance.

Forever 21's Hologram fashion show

FOREVER 21 Holographic Fashion Show - Vienna Austria: 04/29/11 from space150 on Vimeo.



Forever 21 is in the middle of a tour of eight holographic fashion shows around the world.

The first show, held in a special venue at Volksgarten, Vienna, Austria, was launched to celebrate the opening of the flagship Vienna retail store, and gave invited customers the chance to see fashion trends in a runway show comprised entirely of holographic models.

“Our customers are always searching for the next big thing, or fashion trends before they happen,” says Linda Chang, senior marketing manager at Forever 21.

“We love that about them, so we are always thinking about how to surprise them, show them things they’ve never seen before and give them new exciting ways to get involved with Forever 21.”

Conceived by digital agency, space150, the show features a runway first: no live models. Holographic models, wearing designs from Forever 21’s new line, walk the runway, disappear into starbursts and climb invisible staircases that light up underfoot. The Vienna premiere is the first of eight events including upcoming holographic runway shows in London, Belgium and New York.

“Forever 21 is a phenomenon,” says space150 founder and CEO Billy Jurewicz, “They’re a leader in bringing accessible, up-to-the-minute fashion to customers everywhere. We designed these holographic shows as a more advanced way to premiere a new line that is more controllable, less hassle and has much greater impact for the same price as a traditional runway event.”

Forever 21’s program of digital brand entertainment began in June 2010 with the introduction of an interactive Forever 21 billboard in Times Square, New York. Also conceived in partnership with space150, the board located on the site of the iconic Virgin billboard, features giant onscreen models interacting in real time with customers on the streets outside the store. Models snap Polaroids of the crowd in real time or pick people up and drop them into a store shopping bag.

“Our whole approach at space150 is about destroying convention to create demand,” adds Jurewicz. “We’re not saying the traditional runway show has seen its end, but this technology and concept really rethinks the idea of what a runway can now do.”

Inside Retailing